Information We Collect

At Live Studios Space, we collect information to provide better services to all our users — from individual creators to enterprise studios. The types of information we collect include:

How We Use Your Information

We use the collected data to deliver, maintain, and enhance Live Studios ecosystem — including live production tools, virtual sets, and 2D animation suite. Specific purposes include:

• Process your transactions and deliver digital products within 5 minutes after payment.
• Provide live chat support and respond to your inquiries (most hours coverage).
• Improve platform performance, resolve bugs, and develop new creative features.
• Send service updates, security alerts, and transactional emails (you can opt out of marketing).
• Detect fraudulent activities and enforce our Terms of Service.

Data Sharing & Disclosure

We do not sell your personal information. We share data only in limited circumstances:

• Service Providers: Stripe (payment processing), cloud hosting, and live chat infrastructure — all GDPR/CCPA compliant.
• Legal Compliance: If required by law or to protect the rights, safety, and property of Live Studios or our users.
• Business Transfers: In the event of a merger or acquisition, your data will be handled under the same privacy commitments.

We never share your personal information with advertisers or third-party marketing platforms.

Security & Retention

We implement industry-standard security measures including encryption (TLS 1.3), access controls, and regular audits. Your payment details are never stored on our servers — Stripe and crypto gateways handle tokenization.

Retention: Account data is kept as long as your subscription is active. After cancellation, we retain essential records for 24 months (for legal/tax purposes) and anonymize usage analytics after 36 months.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of data we hold about you.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Correction: Update inaccurate or incomplete data.
• Opt-out: Unsubscribe from marketing communications anytime.
• Data portability: Receive a structured export of your data.

To exercise these rights, contact our Data Protection Officer using the information below.

Cookies & Tracking Technologies

We use essential cookies to provide core functionality (authentication, payments, live chat). You can disable non-essential cookies via browser settings, but some features may be impacted. We do not use cross-site tracking or fingerprinting.

Children's Privacy

Live Studios services are intended for users aged 16 and above (or the age of digital consent in your region). We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

International Data Transfers

We operate globally. Your information may be transferred to and processed in servers located in the United States, EU, or other regions where we maintain infrastructure. We ensure adequate safeguards (Standard Contractual Clauses) for cross-border data transfers.

Updates to Privacy Policy

We may revise this Privacy Policy from time to time. Material changes will be notified via email or dashboard notification. The "Last updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance.