Refund & Satisfaction Policy
Your creative journey matters to us. Clear, fair, and creator-first refund terms.
Our refund commitment
We stand behind every subscription, virtual set license, and animation tool. If you're not completely satisfied, you're covered.
No hidden fees · No complicated forms · Fast processing
7-Day Full Refund Guarantee
At Live Studios, we prioritize trust and transparency. You are eligible for a complete refund within 7 calendar days following the delivery of your purchased plan, add-on, or asset. This applies to all subscription tiers (Creator, Studio, Enterprise), virtual set packages, and the 2D animation suite upgrades.
What "after delivery" means: Delivery is defined as the moment you receive access credentials, license key, or the service activation email for your purchased product. Our system logs delivery timestamps precisely.
Simple refund process
Request
Contact us via live chat or the contact form within 7 days after delivery. Provide your order ID & email.
Verification
Our team confirms your purchase & delivery date. Usually within 12 hours.
Full Refund
Money returned to original payment method within 3–5 business days. No deductions.
Confirmation
You'll receive a refund confirmation & cancellation of subscription (if applicable).
What's covered by 7-day refund
- Monthly & annual subscriptions (all plans: Creator, Studio, Enterprise)
- One-time purchase of virtual set packs and advanced broadcast templates
- 2D animation suite premium modules & character rigs
- Any add‑on purchased alongside a main subscription
- Early access or pre‑order deliveries (countdown starts on delivery day)
Fair & flexible conditions
To keep the ecosystem sustainable for creators, the 7-day refund window is designed to give you enough time to evaluate features like live production tools, virtual sets, and the animation suite. Even if you actively used the platform, you still qualify for the full refund — no questions asked about usage metrics. We believe in genuine satisfaction.
How to initiate a refund
You can request a refund easily through any of these methods:
- Live Chat: Click the chat bubble on our Contact page — mention "Refund request within 7 days".
- Support ticket: Email our team (you'll find the contact form on our site). Provide order details.
- Account dashboard: Navigate to Billing → Request Refund (available if within eligible period).
Our team processes all requests within 24 hours, and refunds are issued to your original payment method (credit card, PayPal, or bank transfer). Cryptocurrency purchases are refunded in equivalent USD value at current market rate.
Enterprise & custom contracts
For enterprise clients with custom licensing or multi-seat deployments, the 7-day refund still applies. However, we also offer extended 14-day evaluation for Enterprise contracts upon request. Speak with your dedicated account manager for tailored refund terms that suit large-scale productions.
✨ Questions about refund eligibility? Our agents are online 9am–12am EST